Frequently asked questions

Q1: How do I complete a purchase on your website?
Add items to your cart and click "Checkout" to proceed with payment and finalize your order.

Q2: Is my payment information safe when I shop online?
Yes, we use advanced encryption and real-time fraud detection to protect your financial data.

Q3: When will my order be shipped after it's processed?
Most orders ship within 1-3 business days of processing. You'll receive a shipping confirmation email.

Q4: Can I track my package's delivery progress?
Yes, you'll receive a tracking number that allows you to monitor your package's journey.

Q5: How are shipping fees calculated for international shipments?
International shipping costs are based on package weight, destination country, and selected shipping service.

Q6: Will my order be shipped in separate packages?
We may split orders to ensure faster delivery of available items from different warehouses.

Q7: What's your return policy for clearance items?
Clearance items are final sale and non-returnable.

Q8: What should I do with free gifts when returning products?
If the free gift was part of a promotion, it must be returned unless specified otherwise.

Q9: Can I change my order after it's been placed?
We can't modify orders after submission, but you can return items once they're delivered.

Q10: Where can I find support for my order?
Contact us at edwinajacqueline13230@hotmail.com or explore our FAQ section for help.