FAQ

  1. How to Order

    Complete your purchase in three simple steps:

    ・Browse products: Explore our catalog to select items.

    ・Add to Cart: Click "Add to Cart" for chosen products.

    ・Checkout: Review your cart, click "Proceed to Checkout," enter shipping details, select payment method, and finalize payment.

  2. Payment Security

    100% Safe Guaranteed:

    ・Our PCI-DSS certified platform meets global card data security standards.

    ・End-to-end encryption protects all payment information (card details, billing address, etc.).

  3. Shipping Timeline

    ・Processing: Orders ship within 2 business days after confirmation (typically within 12 hours of payment).

    ・Delivery:

    • Domestic: 3–8 business days

    • International: 5–22 business days (varies by destination/customs).

  4. Order Tracking

    ・Tracking numbers are sent to your email upon shipment.

    ・Check real-time status via carrier’s website (e.g., UPS/DHL) using the tracking number.

  5. Shipping Cost

    Free standard shipping on all orders—no minimum spend required.

  6. Product Assembly

    Zero assembly needed! All items arrive fully assembled. Unbox and use instantly—no tools required.

  7. Returns Policy

    30-Day Hassle-Free Returns:

    ・Request returns within 30 days of delivery.

    ・We cover return shipping costs.

  8. Customer Support

    Contact us via email: edwinajacqueline13230@hotmail.com

    ・For faster help, include your order number and issue details.

    ・Response time: Within 48 business hours (Mon–Fri, excluding holidays).